Due to recent changes to European Union packaging and shipping regulations (PPWR), I am currently limited in the countries I am able to ship to.

At this time, I am only able to offer shipping to:

• The Netherlands
• United Kingdom
• Ireland
• Switzerland

I am working to understand and adapt to these new requirements so that I can expand my shipping destinations again in the future.

If you are located outside of these countries and would like to place an order, please contact me directly at info@number-eightytwo.com. I will be happy to look into the possibilities and see what can be arranged.

Thank you for your understanding and support.

If you’re based in the Netherlands, you’re welcome to collect your order in person.

As many of my pieces are delicate and handmade, collecting your order personally is a lovely way to avoid the risks of shipping. Collection is free of charge and can be arranged directly with me.

If you would like to collect your order, please email info@number-eightytwo.com and we’ll arrange a suitable time for collection.

Orders are typically packed and dispatched within 1–3 business days.

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking information.

Delivery times vary depending on your destination and the shipping service selected at checkout. While every effort is made to ensure your order arrives as quickly as possible, international deliveries—particularly those outside the European Union—may occasionally experience delays due to customs processing or other circumstances beyond my control.

Please take care when entering your delivery address during checkout, as I cannot accept responsibility for parcels delayed, returned, or lost due to an incorrect or incomplete address being provided.

Shipping costs are calculated automatically at checkout based on the destination country and the total weight of your order.

This ensures you're charged the most appropriate shipping rate for the items in your order.

I always look for the safest and most cost effective way to ship your order. Shipping ceramics can unfortunately be expensive, but I never make a profit on shipping and always do my best to keep the cost as low as possible while ensuring your order arrives safely.

If you have any questions about shipping, please don't hesitate to get in touch.

Larger pieces

For some larger pieces, shipping needs to be planned privately rather than calculated automatically at checkout. You will therefore find an Enquire to purchase button on the product page of any larger pieces.

If you would like to purchase a larger piece, please complete the enquiry form on the product page. I can then look into the available shipping options, find the safest and most cost effective solution, and provide you with a quotation for the shipping cost before your order is placed.

Orders shipped outside the European Union may be subject to import duties, taxes or customs fees when they arrive in your destination country.

These charges are determined by your local customs authority and are the responsibility of the customer. As these costs vary between countries, I'm unable to estimate or collect them in advance.

Sustainability is important to me. Wherever possible, orders are packed using recyclable and plastic-free packaging while ensuring your ceramics are well protected during their journey.

Because every piece is handmade and unique, I use protective packaging appropriate to each piece to ensure it arrives safely.

Returns are accepted within 14 days of receiving your order for items purchased directly through this website.

Personalised or custom made items that are made specifically to the customer's individual specifications cannot be returned under the statutory right of withdrawal, unless they arrive damaged or faulty. Pre order items and standard made to order items remain subject to the statutory right of withdrawal unless a legal exception applies.

How to Request a Return

If you would like to return your order, you can submit a return request directly through your Number Eighty Two customer account. Simply sign in using the email address you used when placing your order and select the relevant order. From there, you can submit your return request.

You can also contact me within 14 days of receiving your parcel by emailing info@number-eightytwo.com. Please include your order number and let me know which item you would like to return.

Once you have submitted your return request, I will provide you with the return address and instructions for sending your item back.

Return Shipping

Return shipping costs are the responsibility of the customer. As ceramics are fragile, I strongly recommend using a tracked and insured postal service when returning an item.

The risk of loss or damage during the return shipment remains with the customer until the returned item has been received by Number Eighty Two. Please make sure your return is securely packaged and keep your proof of postage and tracking information until your return has been received.

If a returned item is lost or damaged during transit and does not safely reach me, I cannot issue a refund for the item. In this situation, you will need to contact the postal service or courier you used to make a claim, where applicable.

Condition of Returned Items

To be eligible for a refund, the item should be returned unused and in the same condition in which it was received. Please take reasonable care when handling and packaging the item for return. Where reasonably possible, please use the original packaging.

If an item has been handled or used beyond what is reasonably necessary to assess its nature, characteristics and functioning, I may deduct an amount from the refund to reflect any resulting loss in value.

Refunds

Once your return has been received and inspected, I will notify you by email. If approved, your refund will be processed to your original payment method.

I may wait to issue the refund until the returned item has been received or you have provided proof that it has been sent back.

The original standard delivery cost will also be refunded where the entire order is cancelled under the statutory right of withdrawal. If you chose a more expensive delivery option, only the cost of the least expensive standard delivery option will be refunded.

Your refund will be made within the applicable legal timeframe.

Although every order is packed with great care, accidents can occasionally happen during transit.

If your parcel arrives damaged, please contact me within 24 hours of delivery and include photographs of both the packaging and the item. Please keep the original packaging, as this may be needed to investigate the damage with the courier.

Reporting damage within 24 hours helps me deal with the issue and any courier claim as quickly as possible. I aim to find a solution as quickly as possible.

You can contact me at info@number-eightytwo.com.

All products purchased from Number Eighty Two are covered by the statutory guarantee that applies under Dutch law. This means that your purchase should be of the quality and functionality that you could reasonably expect from the product.

If an item is faulty or does not meet these expectations, please contact me at info@number-eightytwo.com as soon as possible, including your order number and details of the issue. I will work with you to find an appropriate solution in accordance with your statutory rights.

Please note that handmade ceramics may naturally vary slightly in colour, texture, shape and finish. These characteristics are part of the handmade nature of each piece and are not considered faults.

If you change your mind about your order, you can request a cancellation directly through your Number Eighty Two customer account, as long as your order has not yet been fulfilled.

Simply sign in using the email address you used when placing your order and select the relevant order. From there, you can submit your cancellation request.

If your order has already been fulfilled or delivered, please see the Returns section above for information about your 14 day right of withdrawal.

You can also contact me at info@number-eightytwo.com if you have any questions about your cancellation or return.